FAQ


Why Smilenotes?

Smilenotes is designed and tested by clinicians that work in busy primary care environments (rather than computer programmers) - this helps us understand how to build better software that works the way you work. With Smilenotes you won't find tons of buttons, menus and features you don't understand (or need). A clear and simple design makes Smilenotes fast and reliable, helping you work quickly and efficiently. As clinicians ourselves you can be assured we will always handle your data with care.

Who uses Smilenotes?

Smilenotes is designed for individual professionals who need a fast and convenient way to write-up and store notes about their patients or clients. Our time saving software helps you write notes in a structured and organised way making it easier to produce accurate and compliant records every time. Save, organise and access client profiles and notes anywhere you work.

Do I have to download software onto the computer to use Smilenotes?

Smilenotes runs in the Cloud using your web browser, so there is nothing to download. This means you will always be using the latest version of Smilenotes and can write notes using different devices.

Can I use Smilenotes to permanently store notes?

For solo practitioners Smilenotes Plus. allows you to create profiles for each of your clients/patients and store your notes alongside. It's easy to search and view past notes using our powerful search function and you can download your data anytime you like. Smilenotes Lite is like a note pad for writing clinical notes. It's works perfectly alongside existing clinic software systems allowing you to write-up your notes using your own personal library of templates then simply copy and paste notes to wherever you need to store them.

What browsers are supported?

Smilenotes will work on most modern web browsers including the latest version of Chrome, Safari and Internet Explorer. Firefox do not permit the use of Flash, which means the copy button won't work (you can still select your note text and copy manually). Our software uses new technologies so it may not work with some older browsers. It is designed to work on either a desktop computer (both Mac and PC) or tablet. Small devices such as mobile phones are not fully supported.

How safe is my data?

All transmitted data is encrypted during transfer using 2048 bit SSL technology. Our data storage facilities (based in the UK and Amsterdam) maintain extremely high standards of security, and include safeguards such as biometric readers for access, 24/7/365 on site security and security cameras. Each of our customer's data is stored in their own private 'bubble' on our servers. Notes are encrypted using 256-bit Advanced Encryption Standard. All of your client/patient data stays within the EU and strictly meets the requirements set out by the ICO. You can download your data whenever you need to and take it with you if you leave us.

Do I need an internet connection?

Yes. Smilenotes runs in the Cloud so the computer or device you are using will need to be connected to the internet using WiFi or mobile data. Being in the Cloud allows us to keep your data secure making sure everything stays in-sync and updated.

What devices are supported?

Smilenotes is designed to work on either a desktop computer (both Mac and PC) or tablet. Small devices such as mobile phones are not fully supported. The 'copy' function will not work on mobile devices that do not have Flash installed on them- this includes Apple Ipad.

How much does it cost?

Smilenotes Plus costs just £8 per month. (Team Plan Coming Soon) You can find our pricing plans here. Try Smilenotes for free during your trial period. We provide online tutorials and email support (rather than expensive call centres). Keeping things simple helps keeps our subscriptions prices low.

Demo Template Collections

When you sign up to Smilenotes you have access to our pre prepared templates (currently for Dentistry). Demo Collections have not been approved by a professional body. They have been formulated only as a guide and to give you some ideas for creating your own templates. We take no responsibility for the accuracy of the information given, and we encourage you to personally customise these templates before using them.

Feel free to delete our Collections completely and start from scratch - alternatively delete or edit individual templates and customise them to suit your needs.

Backups

A full backup snapshot of the primary database is taken once every 24 hours. A full system backup is performed on a weekly basis. You can download and keep copies of your own data whenever you need to by using the export function. We encourage you to periodically download your data for extra security.

GDPR - Our Commitment to Data Privacy

Smilenotes is committed to compliance with the General Data Protection Regulation (GDPR), which will come into effect on May 25, 2018. It is designed to protect EU citizens and provide more control over their data. It seeks to reshape the way organisations across the region approach data privacy. Our customers can trust that we have made GDPR a priority and have taken steps to ensure our compliance with the new data protection regulations. We are registered as a data controller with the UK Information Commissioner's Office, (ICO). Our data protection registration number is ZA109116

TRY FOR FREE

there's no software to download or install

Start a 30 day Free Trial (no payment required for trial)


Get Started!