Safe and secure Cancel any time Free online supportWhen you sign-up to Smilenotes you get access to all features for free. We don't ask for your credit card up front, so you'll only be charged when you decide you’re ready. Simply choose a subscription plan when (or before) your free trial ends if you'd like to continue using Smilenotes. Just so you know, if you decide to subscribe to a plan before your free trial ends you'll still get all the remaining days left in your trial before we start taking payment!
There's no longterm contract for Smilenotes - if you choose the monthly plan you’re free to cancel your subscription any time you like.
Yes. Our subscription payments are managed by Stripe.com who are the industry leader in secure online payments. Stripe is PCI Level 1 compliant (the highest level of online card payment security you can get).
To cancel, simply go to the settings page once you’re logged in and select the 'Manage Subscription tab'. Even when you cancel, you will not immediately lose any of your templates or your data however it is our policy to permanently delete unused accounts older than 90 days unless you have an active subscription.
We’ll email you a receipt each time a charge is made.
Yes. It's simple to switch between payment plans anytime you like. When you switch you'll start the new plan immediately and we'll adjust the subscription payment so you only pay for the time spent on each plan.
Yes. Smilenotes is committed to compliance with the General Data Protection Regulation (GDPR) and UK General Data Protection Regulation (UK GDPR), effective since May 25, 2018 and January 1, 2021 respectively.
Our customers can trust that we have made GDPR and UK GDPR a priority and have taken steps to ensure our compliance with these data protection regulations. View our Privacy Policy
All patient/client data which you store on Smilenotes will be hosted on physical servers located within the United Kingdom and European economic region.
We may transfer your own personal data (such as your email address and your name) onto servers located in the US and Canada. For example, certain cloud based productivity tools we use save data on servers located in the US.
Smilenotes commits to ensuring such transfers are compliant with applicable data transfer laws, including UK GDPR.
Our customers can trust that we have made GDPR and UK GDPR a priority and have taken steps to ensure our compliance with these data protection regulations. View our Privacy Policy
All transmitted data is encrypted using SSL. All patient data (including files you upload to us) is encrypted using Advanced Encryption Standard (AES). A full backup snapshot of the primary database is taken once every 24 hours. Uploaded files are backed up once every 24 hours. A full system backup is performed on a weekly basis.
Find out more about security here: Security Overview
Smilenotes will never delete your data from our system provided you maintain an active subscription plan. In accordance with our privacy policy, we remove unused accounts that do not have a paid subscription plan after 90 days.
no payment details required for trial
