Smilenotes FAQs


What is Practice Management Software?

Practice management software helps you run your clinic more efficiently.

Smilenotes is an online practice management system designed for allied health professionals. It allows you to securely store clinical notes, manage appointments, upload files, organise templates, and keep patient records in one place.

By automating everyday tasks — such as appointment reminders and note templates — it helps reduce admin time and improve clinic workflow.

Why Should I Use Smilenotes?

Smilenotes is built for busy practitioners who want simple, reliable software.

It’s designed by practitioners, for practitioners — with a clean interface and practical tools that support how you actually work.

We focus on:

  • Clear pricing
  • Simple workflows
  • UK/EU data hosting
  • Responsive support
  • Ongoing improvements

Our aim is to build software that stays out of your way so you can focus on patients.

Do I have to download software onto the computer to use Smilenotes?

Smilenotes runs in the Cloud using your web browser, so there is nothing to download. This means you will always be using the latest version of our software and can access Smilenotes using different devices.

Can I download my data?

We hope you like using Smilenotes however if you decide to leave us we've made it easy for you to export your data any time you need to. Your data can be exported in .txt and .csv format.

What browsers are supported?

Smilenotes works on current versions of:

  • Google Chrome
  • Safari
  • Mozilla Firefox
  • Microsoft Edge

For best performance, we recommend keeping your browser updated.

How secure is my data?

Data protection is a core priority.

  • All data is encrypted in transit using TLS encryption.
  • Data is encrypted at rest using industry-standard encryption methods.
  • Hosting infrastructure is based within the UK/EU.
  • Access to infrastructure is protected using secure, access-controlled facilities.

Smilenotes is designed to align with UK GDPR requirements.

You can read more on our Security page.

Do I need an internet connection?

Yes.

Because Smilenotes is cloud-based, you’ll need an internet connection to access your data securely and keep information synchronised.

Does Smilenotes have an App?

No. However we've designed Smilenotes to work nicely in a web browser on any device. Smilenotes will automatically adjust to the device you are using. We recommend using a desktop computer or tablet device for the most comfortable experience due to the larger screen size.

How much does Smilenotes cost?

Plans start from just £5 per month. See our pricing plans. Smilenotes is free for 30 days when you sign up and we don't take card details unless you decide to keep using our service after your trial. We provide online tutorials and email support (rather than expensive call centres). Keeping things simple helps keeps our subscriptions prices low.

What are Demo Template Collections?

When you sign up, you’ll see example template collections to help you get started.

These templates are provided for guidance only and should be reviewed and adapted to meet your professional and regulatory responsibilities.

You can edit, customise, or delete any demo templates at any time.

Are backups performed?

Yes.

Automated backups of system data are performed regularly and stored securely in a separate location to support resilience and recovery.

Backup processes are designed in line with recognised data security best practices.

Is Smilenotes GDPR compliant?

Smilenotes is designed to align with:

  • EU General Data Protection Regulation (GDPR)
  • UK GDPR
  • Data Protection Act 2018

Smile Notes Ltd is registered with the Information Commissioner’s Office (ICO) under reference ZA109116.

We provide:

  • A Data Processing Agreement (DPA)
  • Clear privacy documentation
  • Transparent data handling policies

However, as the data controller, each clinic remains responsible for its own compliance obligations.

See our pricacy policy >

What file types can I upload?

Video files: .mp4 .wmv .mov

Image files: .jpeg .png

Word files: .docx .doc

Document files: .pdf

Excel files: .xls .xlsx

Audio files: .mp3

The maximum file size that you can upload/attach is 8MB.

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