All information transferred between your computer and our data centre is sent using an encrypted format. This prevents anybody reading your patient data whilst the data travels between your computer and our server.
All sensitive information you add to Smilenotes including notes, patient details and files are encrypted using industry standard encryption. We use encryption algorithms compliant with standard AES-256. This means even if somebody were to get their hands on your data they wouldn't be able to read it.
Our data storage facilities (based in the UK and European Union ) maintain extremely high standards of security, and include safeguards such as biometric readers for access, 24/7/365 on site security and security cameras. Our hosting partners are Google Cloud and Digital Ocean.
Our firewall protected software infrastructure is regularly updated with the latest security updates and we monitor our systems carefully.
Subscription payments are managed by our partner, Stripe.com who are the industry leader in secure online payments. Stripe is PCI Level 1 compliant (the highest level of online card payment security you can get).
Visit Stripe.com for more information about payments
Our database and files are backed up on a daily basis. We store data on physical servers located in London and Amsterdam. Backups are stored in a separate geographical location to the application server and are encrypted at rest.
Visit our Privacy Policy for more information.
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