USER GUIDES

  1. All user guides
  2. Appointment Diary
  3. Appointment confirmations, reminders and cancelletions
  4. How to switch on confirmations and reminders

How to switch on confirmations and reminders

Overview

Smilenotes helps you prevent no-shows and missed appointments by automatically emailing your clients/patients. You can send notifications to confirm bookings or cancellations and send reminders shortly before an appointment is due.



How to enable notification and reminder emails

  1. Complete your location profile details for each ‘location’ you wish to send emails from.

    Settings > Schedule > "Locations" then click ‘Manage Profile’.

    Why do I have to enter my location details? : 

    Smilenotes requires contact details, including a physical mailing address and your email address to comply with anti-spam laws, ensuring transparency and allowing recipients to easily contact you.


  2. Switch on email notifications and/or reminders.

    Settings > Schedule > "Notifications".

  3. For every client profile, you need to enter :

    - A valid email address.

    - Tick the check box ‘Consent to email reminders & confirmations.’ within the client profile.

    4. Pro-tip : 

    If you upload your business logo (Settings Page > Account, then 'Business' tab), this will be added to all notification and reminder emails sent to patients.